# Senior Onboarding Manager, Customer Experience

**Company**: Figma
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6231832004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4e2e286d-4b5

## Description

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As an Onboarding Manager, you will partner with large customers to set them up for immediate success by leading them through a clearly defined onboarding process.

You will:

- Own and manage the onboarding process for large customers from pre-sales to successful onboarding closeout

- Partner with Account Executives to ensure a smooth customer handoff experience

- Understand customer goals and manage their onboarding timeline towards value

- Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience

- Report on metrics and customer feedback to assess the impact of successful onboarding and identify new customer initiatives and product opportunities

- Develop content and enablement resources for customers to use for training and education

Requirements:

- 3+ years of experience in a customer-facing role within B2B SaaS, working with technical products

- Strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously

- Ability to build and maintain strong relationships with customers across various roles and levels of seniority

- Experience navigating complex business and technical environments effectively

Nice to have:

- Familiarity with design systems, product development workflows, or Figma itself

- Experience in a similar role at a design, collaboration, or productivity-focused SaaS company

- Background in UX/UI, Design Ops, or Frontend Development

## Skills

### Required
- project management
- customer-facing
- B2B SaaS
- technical products

### Nice to have
- design systems
- product development workflows
- Figma
- UX/UI
- Design Ops
- Frontend Development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6231832004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)