# IT Support Engineer - Bicester

**Company**: McLaren Automotive
**Location**: Bicester
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q1351854

**Apply**: https://mclarencareers.mclaren.com/careers/JobDetail/IT-Support-Engineer-Bicester/59775?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4e2773f4-210

## Description

The IT Site Support Engineer is responsible for delivering an exceptional digital workplace experience across McLaren Automotive sites.

The role combines customer-centric IT support, executive and VIP service, meeting room technology ownership, cyber security awareness, digital employee experience improvement and AI-enabled service delivery to ensure technology enables business performance.

Responsibilities:

- Own the day-to-day operational resolution of VIP incidents and requests raised into IT Support, providing both 1st and 2nd line support.

- Expedite time-critical operational resolutions when required, ensuring urgent issues are progressed quickly and clearly.

- Provide face-to-face and remote support to the business VIP community, including onboarding support where required.

- Manage VIP expectations by setting clear communication, coordinating updates and ensuring support is delivered in line with agreed service goals.

- Support business escalations, including but not limited to VIP and time-critical incidents, by managing resolution, coordinating communication and chasing progress with McLaren's IT Support partners, resolver teams, vendors and third parties to ensure user satisfaction and SLA delivery.

- Collaborate with McLaren's IT Support partners and resolver teams to support continual improvement, identifying opportunities to reduce repeat incidents, improve knowledge quality and strengthen end-user experience.

- Ensure relevant processes are followed and tickets are updated, tracked and reported accurately via Ava.

- Meet business demand by resolving tickets in line with agreed goals, SLAs, OLAs and KPIs as set by senior management.

- Build and strengthen stakeholder and VIP relationships across the business, positioning IT as a trusted enabler of business outcomes.

- Visit other local McLaren sites when required to support the McLaren community with IT-related issues.

- Maintain and enhance on-site AV and meeting room spaces.

- Support AV meeting rooms by testing basic setup ahead of important meetings, liaising with EAs and working with NTT on in-scope technical fixes as required.

Requirements:

- Excellent customer facing/customer service skills.

- Excellent written and verbal communication skills.

- Experience with Microsoft Windows, Microsoft 365, Active Directory, Azure, macOS, iOS, mobile devices and basic networking.

- Experience of AV Systems support (Cisco, Logitech, Poly).

- Experience in printer support (Toshiba, Canon, Papercut).

- Ability to reach decisions promptly or understand where such decisions need broader involvement or rapid escalation.

- Ability to work under own initiative or as part of a team.

- Able to work under pressure and meet deadlines.

- Good reporting and analytical skills, with the ability to compile clear service data, identify trends and generate insight that supports operational improvement.

- Awareness of how AI and automation can be applied responsibly in an IT support environment.

Benefits:

- Structured career development framework.

- 25 days' holiday, plus bank holiday.

- Enhanced company pension scheme.

- Discretionary annual bonus award.

- Private medical insurance and health cash plan.

- Life assurance benefit.

- Ability to apply for a sabbatical of up to one year after only two years' service.

- Benefits you can adapt to your lifestyle, such as discounted shopping.

- Generous parental leave policies.

- A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice.

## Skills

### Required
- Microsoft Windows
- Microsoft 365
- Active Directory
- Azure
- macOS
- iOS
- AV Systems
- Printer support

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Source: [Apply at mclarencareers.mclaren.com](https://mclarencareers.mclaren.com/careers/JobDetail/IT-Support-Engineer-Bicester/59775?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)