# Bilingual Product Support Associate

**Company**: Float
**Location**: Toronto, ON
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: CA$50K - CA$60K
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/float/3090cf13-2272-4bfe-b8e6-266761a06105?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4dfe7273-7cf

## Description

We are seeking an experienced French-speaking Product Support Associate to join our team at Float. As a Product Support Associate, you will focus on delivering exceptional customer service, product education, and software troubleshooting.

**Responsibilities:**

- Provide exceptional support to customers, delivering award-winning product support, product education, and bespoke solutions.

- Diagnose and resolve technical issues involving Float's software, integrations, user provisioning, and authentication.

- Ensure compliance and security by following KYB/KYC and other verification processes.

- Perform technical investigations into unexpected behaviors and provide timely, accurate, and empathetic resolutions.

- Become a subject-matter expert business-wide, providing guidance, insights, and solutions.

- Collaborate with colleagues to share and reinforce technical product knowledge.

- Classify and track customer issues and resolutions using tools like Zendesk, HubSpot, Linear, and Metabase.

- Participate in producing, auditing, maintaining, and updating knowledge base articles, FAQs, and process documentation.

- Optimize knowledge content using AI tools.

**Requirements:**

- Fluency in both English and French.

- At least 2 years of proven experience in a technical support, digital customer service, or IT help desk role.

- Technological aptitude and experience with SaaS or Fintech products.

- Excellent written and verbal communication skills.

- Ability to work in a fast-paced environment and adapt to change.

- Strong problem-solving skills and attention to detail.

**What We Offer:**

- Competitive compensation ($50K - $60K) and equity options.

- Hybrid work model with in-office days for connection and collaboration.

- Opportunities for growth and development in a high-autonomy, high-growth role.

- Collaborative and supportive team environment.

- Catered team lunches and dog-friendly office.

## Skills

### Required
- English
- French
- Zendesk
- HubSpot
- Linear
- Metabase
- AI-powered tools

### Nice to have
- SaaS
- Fintech
- Xero
- Quickbooks
- NetSuite
- Sage

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/float/3090cf13-2272-4bfe-b8e6-266761a06105?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)