# Senior Customer Success Manager

**Company**: MongoDB
**Location**: Melbourne
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8129890?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4df3f64a-998

## Description

Our Customer Success team is the linchpin of the post-sales customer relationship. As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB.

You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals.

Key Responsibilities:

- Customer Advisory: Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.

- Account & Portfolio Management: Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.

- Internal Collaboration & Customer Advocacy: Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap.

What You Will Bring:

- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product

- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers

- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite

- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

## Skills

### Required
- Technical Customer Success
- Solutions Architecture/Engineering
- Professional Services/Implementation
- Technical Account Management
- Communication
- Problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8129890?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)