# Guest Experience Associate

**Company**: Sandbox VR
**Location**: New York City
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Entertainment

**Apply**: https://jobs.lever.co/sandboxvr/646d5d9d-b8bd-4ca5-9fe4-0bb1875ac9b9
**Canonical**: https://yubhub.co/jobs/job_4dcb8c5a-33d

## Description

Join Sandbox VR and help build the future of entertainment! As a Guest Experience Associate, you will create unforgettable moments for our guests by greeting them with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey, troubleshoot issues smoothly, and communicate with management and tech support when necessary.

Key responsibilities include:

* Creating unforgettable guest moments by greeting guests with energy and inviting them into an exciting, welcoming environment
* Guiding guests through the VR journey, including arrival, gearing up, gameplay, and wrap-up
* Proactively sharing offers to boost engagement
* Being a tech and experience expert by mastering our proprietary tech and keeping gear calibrated
* Troubleshooting issues smoothly and providing real-time, light-hearted updates to guests
* Communicating with management and tech support when issues arise, clearly and quickly

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. Weekend availability is required.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, and employee discounts.

## Skills

### Required
- Customer Service
- Communication
- Problem-Solving
- Teamwork
- Adaptability

### Nice to have
- Tech Support
- Virtual Reality
- Event Planning