# Associate Systems Administrator (R5698)

**Company**: Shield AI
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: USD 70,000-105,000 per-year-salary
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/shieldai/7acef65d-2466-4959-9e86-106ecb4e7fe4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4d6d2372-ac3

## Description

Shield AI is seeking an Associate Systems Administrator to provide day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support.

The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

Responsibilities:

- Deliver excellent customer service while supporting employees across multiple locations.

- Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.

- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.

- Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.

- Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.

- Support endpoint management and security controls to maintain a secure and compliant computing environment.

- Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.

- Maintain accurate asset records and software licensing information using IT service management and asset management tools.

- Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.

- Create and maintain technical documentation, standard operating procedures, and knowledge base content.

- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.

- Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Requirements:

- 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.

- Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.

- Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.

- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.

- Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.

- Strong troubleshooting, organizational, and documentation skills.

- Excellent verbal and written communication skills with a customer-first mindset.

- Ability to prioritize multiple requests in a fast-paced environment.

Benefits:

- Pay within range listed + Bonus + Benefits + Equity (for full-time regular employees)

- Pay within range listed above + temporary benefits package (applicable after 60 days of employment) for temporary employees

## Skills

### Required
- Windows
- macOS
- Linux
- Active Directory
- Azure AD
- endpoint management
- troubleshooting
- communication

### Nice to have
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
- Experience with ticketing systems
- Familiarity with IT asset management platforms
- Basic scripting experience with PowerShell or Bash

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/7acef65d-2466-4959-9e86-106ecb4e7fe4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)