# Sr. Associate, Process Manager (Auto)

**Company**: Capital One
**Location**: Plano, TX
**Experience**: senior
**Job type**: full-time
**Salary**: $80,800 - $92,200
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Sr-Associate--Process-Manager--Auto-_R999342-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4d603805-cbd

## Description

As a Sr. Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to customers.

The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company's bottom line. You will contribute immediately while strengthening your process management best practices.

### General Responsibilities:

- Oversee multiple business processes on a daily basis, monitoring, reporting, and planning process improvements or redesign initiatives.

- Define, establish, and manage process controls, identifying process improvement opportunities and implementing them through collaboration with other groups.

- Make final recommendations for approval on changes.

- Collect, analyse, and measure process data to initiate sustainable business practices and procedures, and for reporting to senior leadership and executives.

- Review data for trends and gaps in the process that may require additional review.

- Resolve complex problems or transactions, interpreting against policies, guidelines, or processes.

- Escalate breakdowns in the process, identifying and involving the right stakeholders to correct breakdowns.

- Maintain formal process documents, documenting processes and projects, including project reports, presentations, business cases, and diagrams.

- Collaborate on larger initiatives, representing the department on broader change control forums for input and to represent department interests.

- Challenge forum decisions if project outcome impacts department processes.

- Participate in cross-functional project teams, providing input, liaising with training, and partnering with groups on execution efforts.

- Provide training to internal customers on specific processes they manage, delivering presentations, including up to the executive level.

- Perform processes or parts of processes as needed.

### Requirements:

- High School Diploma, GED, or equivalent certification.

- At least 1 year of experience in Microsoft Office or G Suite.

- At least 2 years of experience in Business Process Management, Project Management, or Risk Management.

### Preferred Qualifications:

- Bachelor's Degree or military experience.

- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

### Salary Information:

The minimum and maximum full-time annual salaries for this role are $80,800 - $92,200.

### Benefits:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

## Skills

### Required
- Microsoft Office
- G Suite
- Business Process Management
- Project Management
- Risk Management

### Nice to have
- Lean
- Agile
- Six Sigma

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Plano-TX/Sr-Associate--Process-Manager--Auto-_R999342-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)