# Senior Solutions Engineer **Company**: Fin **Location**: London, England **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/intercom/jobs/8011085?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4d2d5332-9cd ## Description Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. ## What's The Opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you'll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you'll make AI-powered support not just possible, but a reality for our customers. ## About the Role: Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you'll partner closely with Product, R&D, and Engineering to ensure our customers' needs and insights are at the core of our AI powered solutions. ## What Will I Be Doing? - Lead technical discovery to identify and address our customers' needs - Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise - Conduct impactful, value-based solution reviews and in-depth technical sessions - Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities - Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues - Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning - Build trust with customers by approaching challenges with empathy and curiosity - Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin - Commit to customer success, ensuring lasting value and proactively addressing challenges ## What Skills Do I Need? - Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships - Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations. - Ability to solve problems independently while thriving in collaborative team environments - Proven time management skills in a dynamic team environment - Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle. - Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact. - Experience working closely with product and engineering teams to communicate customer feedback and influence product direction. - Familiarity with managing POCs, RFPs, and addressing complex security questions. - Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity - Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks - Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company - Willing and able to travel occasionally ## Benefits - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. ## Skills ### Required - technical pre-sales - problem-solving - communication - empathy - curiosity - time management - solution reviews - Proof of Concepts - RFPs - security questions - product planning --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8011085?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)