# Client Service Manager - Global Liquidity and Cash Management

**Company**: HSBC
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612009885?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4cfb2dce-048

## Description

Join Global Service Center (GSC) HSBC and discover how valued you'll be. As a Client Service Manager - Global Liquidity and Cash Management (GLCM), you will manage the provision of service support to high-value GLCM clients, ensuring client expectations are exceeded and that HSBC delivers a service superior to competitors.

## Key Responsibilities

- Be accountable for delivering Client Service excellence, effectively managing risks and issues.

- Act as a GLCM consultant for a dedicated portfolio of clients.

- Identify and resolve daily cash management enquiries relating to wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, receivables, and other core cash management services.

- Resolve identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material matters.

- Open daily cases to track enquiries and manage them through to resolution within agreed timelines.

- Effectively manage and resolve client escalations, engaging senior management and functional partners as needed to achieve quick resolution.

- Keep abreast of external factors influencing international business.

- Interact with other global GLCM units, including international service teams, Senior Account Managers, Sales, Product Management, and Implementations.

- Establish and maintain excellent working relationships with key HSBC stakeholders.

- Act as an ambassador for the team: contribute to its development, effectiveness, and success.

- Ensure all activity documentation is completed to support performance tracking.

- Take full ownership and facilitate the end-to-end customer journey.

- Live the Group Values.

## Minimum Requirements

- 3–5 years' experience in financial services or the customer service industry.

- Bachelor's degree in business or a related field, or equivalent work experience.

- Strong business acumen and commercial awareness.

- Proven ability to deliver creative and flexible customer solutions.

- Excellent time management, planning, and organisational skills.

- Excellent interpersonal skills and ability to build relationships with internal and external stakeholders.

- Excellent communication skills.

- Strong analytical, problem-solving, and technical skills.

- Proficiency with Microsoft Word, Outlook, and Excel.

## Benefits

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico.

## Skills

### Required
- financial services
- customer service
- cash management
- Microsoft Word
- Outlook
- Excel
- analytical skills
- problem-solving skills
- communication skills

### Nice to have
- knowledge of industry standards related to Cash Management products and services
- experience with, or knowledge of, local regulatory requirements related to Anti-Money Laundering (AML) and/or Sanctions Compliance

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612009885?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)