# Lead Product Designer

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: zł332,000.00-zł498,000.00
**Category**: Design
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Lead-Product-Designer_R35496?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4c9a2a9b-8d7

## Description

Join Zendesk's AI Agents team as a Lead Product Designer, shaping intuitive AI automation experiences for businesses to deliver better service at scale.

You will lead end-to-end design for AI Agents experiences, from discovery and strategy through prototyping, launch, and iteration.

Responsibilities:

- Lead end-to-end design for AI Agents experiences

- Use customer research, product usage, support signals, and market insights to identify opportunities and improve adoption

- Partner with Product, Engineering, Research, Content Design, and Data teams to translate complex technical capabilities into simple customer experiences

- Establish reusable design patterns and quality standards for AI Agents experiences

- Use AI-enabled tools to accelerate discovery, ideation, synthesis, and prototyping

Requirements:

- 7+ years of product design experience in consumer or B2B SaaS applications

- Experience designing enterprise customer service, self-service, workflow automation, or conversational experiences

- Experience designing generative AI, automation, or AI-assisted workflows

- Proactive self-starter with a solid design process and collaboration mindset

- Strong communication and storytelling skills

- Experience creating reusable patterns, frameworks, or design-system contributions

- Experience using AI to improve design workflows and team effectiveness

- Portfolio demonstrating end-to-end product design work and strategic thinking

Benefits:

- Ownership of projects and freedom to share ideas

- Being part of defining new standards in an emerging space

- Flexible working hours and remote work options

- Opportunity to learn and grow with a hardworking and passionate team

The Poland annualized base salary range for this position is zł332,000.00-zł498,000.00.

## Skills

### Required
- product design
- AI automation
- customer service
- design patterns
- AI-enabled tools

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Lead-Product-Designer_R35496?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)