# ARC/Premium Support Engineer - L3

**Company**: Hewlett Packard Enterprise
**Location**: Bangalore, Karnataka
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bangalore-Karnataka/Premium-Support-Engineer---L3_1213353-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4c795bbc-3e8

## Description

Hewlett Packard Enterprise is seeking an experienced ARC/Premium Support Engineer - L3 to join their team in Bangalore, Karnataka. As a full-time onsite role, you will primarily work from an HPE office.

As an ARC/Premium Support Engineer, you will lead and drive troubleshooting on customer-reported issues, isolate product issues at the hardware/software level, and replicate customer environments in a lab. You will also be a customer advocate for timely resolution of problems, gain in-depth knowledge of the infrastructure and technologies present in customer's network profiles, and partner internally with other services teams to deliver focused support.

Key responsibilities include:

- Leading and driving troubleshooting on customer-reported issues

- Isolating product issues at the hardware/software level and replicating customer environments in a lab

- Providing final fixes and documenting communication among customers, engineering, and other stakeholders

- Being a customer advocate for timely resolution of problems

- Gaining in-depth knowledge of the infrastructure and technologies present in customer's network profiles

- Partnering internally with other services teams to deliver focused support

- Keeping other support teams trained on the designated ARC/Premium Support customer network and practices

- Providing technical expertise and guidance during testing, deployment, and operational phases for CFTS customers

- Participating in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities

- Mentoring newly hired support engineers and peers in technical areas of specialty

The products to be supported include Switching Platforms (Juniper/Aruba).

This is an individual contributor role that requires weekend coverage as per roster requirements.

**Primary Skills Required:**

- Excellent customer handling and communication (verbal and written) skills

**Required Skills:**

- Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)

- IP routing protocols (BGP, OSPF, ISIS)

- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)

- Multicast protocols [IGMP, IGMP-snooping, PIM]

- Wireless LAN technologies such as ARM, ClientMatch, AppRF, AOS10 and Gateways, Wi-Fi 7 APs

- Radius/TACACS (authentication, Authorization, Attributes, CoA, Accounting, etc.)

- NAC (Posture check, NAP, Policy Framework)

- PKI (CA, Certs, Encryption, Trust, Client-side config, Captive Portal (Redirects, Logins, Walled Garden))

**Preferred Skills:**

- Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN, MACSEC, NAE, DCB

- Perl/Python/Unix/Expect scripting

**Requirements:**

- B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 13+ years' experience in the Networking Industry

- 7+ years extensive JUNOS/Juniper or Aruba experience OR minimum 7+ years' experience in Troubleshooting Datacentre networks, Enterprise core networks

- Platform Knowledge: Juniper Switches (Junos, EX, QFX series), Aruba Switches (AOS-CX, CX Switches, CX 10000 Switch Series), Aruba Wi-Fi Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent), Aruba Wi-Fi APs and Controllers

- Preferred Certifications – JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX /CCNA/CCNP/CCIE and other equivalent

**What We Can Offer You:**

- Health & Wellbeing benefits

- Personal & Professional Development opportunities

- Unconditional Inclusion and flexible work arrangements

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Layer 3 - IP and related technologies
- IP routing protocols
- Layer 2 technologies
- Multicast protocols
- Wireless LAN technologies
- Radius/TACACS
- NAC
- PKI

### Nice to have
- Advanced Datacenter technologies
- Perl/Python/Unix/Expect scripting

---

Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bangalore-Karnataka/Premium-Support-Engineer---L3_1213353-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)