# Customer Service Supervisor

**Company**: 3M
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Supervisor--Customer-Service--Japanese-Speaker--SIBG-Asia_R01170507?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4c7678a9-da2

## Description

We are seeking a Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will work within broadly defined processes and tools, handling moderately complex customer and operational inquiries across customer service disciplines. You will supervise entry-level professional and support employees, provide direction and advice to co-workers, and conduct customer satisfaction reviews.

**Main Responsibilities:**

- Communicate with other departments and management to resolve issues and expedite work

- Manage project work, ensure alignment with business strategies, and meet deadlines

- Lead employees to resolve problems and complete assignments

- Plan, coordinate, and supervise customer order processing

- Maintain customer relations to meet service level agreements

- Ensure inquiries and complaints are handled per company objectives

- Establish and maintain strong customer or account relationships

- Resolve non-routine customer complaints and technical/service inquiries

- Interpret trends in customer requirements and assess the impact of 3M systems and processes

- Monitor and analyze customer service solution effectiveness

- Lead complex and cross-border satisfaction survey projects

- Coordinate cross-functional efforts affecting their area of responsibility

**Requirements:**

- Bachelor's degree generally required; in some countries, a technical or vocational degree may be equivalent

- Typically, 3-6 years of relevant experience

- Thorough knowledge of customer service disciplines such as inquiries, complaints, training, call centers, invoicing, and order management

- Strong understanding of the functional area, 3M structure, and business frameworks

- Proficiency with relevant corporate systems and tools such as SAP, GWN, time and attendance, sourcing/payment systems, and GLN

- Strong English communication skills, written and spoken

- Comprehensive leadership and supervisory knowledge including employment law, policies, performance management, hiring, documentation, coaching, conflict resolution, delegation, change management, emotional intelligence, and strategic planning

- Knowledgeable in the English and Nihongo languages (speaking, reading, writing, and listening) skills are required

**Preferred Qualifications:**

- Experience in Customer Service, Supply Chain, Manufacturing Ops, Logistics, or Business Administration

- Skilled in SAP and Salesforce

- Open to shift work when required

- Comfortable working on other Asian time zones, shift hours, or supporting countries work calendars

## Skills

### Required
- Customer Service
- Leadership
- Communication
- Analytical Skills
- SAP
- GWN
- English
- Nihongo

### Nice to have
- Salesforce

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Supervisor--Customer-Service--Japanese-Speaker--SIBG-Asia_R01170507?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)