# Lead Patient Access Coordinator

**Company**: PT Solutions
**Location**: Odessa, Florida
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $18-19/hour
**Category**: Front Office Support
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS18346EXTERNALENUS/Lead-Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4c48d8e4-113

## Description

The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators.

The Lead PAC performs all core responsibilities of a Patient Access Coordinator while also ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership.

**Essential Functions**

- Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.

- Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.

- Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.

- Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.

- Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.

- Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.

- Maintain daily readiness of the front office, lobby, and patient flow processes.

- Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up.

- Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.

**Leadership & Coaching Expectations**

- Model PT Solutions behaviors including professionalism, communication, reliability, collaboration, and a patient-first mindset.

- Support development of PAC team capabilities through coaching, shadowing, and competency reinforcement.

- Maintain 100% onsite presence, 5 days per week, providing consistent leadership coverage.

- Ensure disciplined adherence to workflows, documentation standards, and operational compliance.

- Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.

**Schedule**

- Full Time: availability within 7am-7pm M-F

**Compensation** Pay Range: $18-19/hour

**Required Skills & Abilities**

- Advanced communication and customer service skills.

- Ability to multitask and prioritize in a fast-paced, high-volume environment.

- Strong accuracy, attention to detail, and workflow discipline.

- Ability to coach others and support team development.

- Proficiency in Microsoft Office and comfort using multiple software systems.

- Strong patient-centered mindset and conflict-resolution ability.

**Required Credentials**

- High school diploma or equivalent required.

- 2+ years of PAC or comparable healthcare front office experience preferred.

- Experience with EMR, scheduling platforms, and payment systems preferred.

- Must meet all compliance, background check, and onboarding requirements.

## Skills

### Required
- Advanced communication
- customer service
- multitasking
- prioritization
- accuracy
- attention to detail
- workflow discipline
- coaching
- Microsoft Office
- patient-centered mindset
- conflict-resolution

### Nice to have
- EMR
- scheduling platforms
- payment systems

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS18346EXTERNALENUS/Lead-Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)