# Senior Analyst Operations & Process Transformation

**Company**: Mastercard
**Location**: Bogota, Colombia
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bogota-Colombia/Senior-Analyst--Billing-Operations_R-280383?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-analyst-operations-and-process-4c216a25-14c/

## Description

We are seeking a Senior Analyst Operations & Process Transformation to join our Revenue Operations and Enablement department. The successful candidate will serve as an operational point of contact for our billing application, ensuring reliable day-to-day support and issue resolution in coordination with technology teams.

Key responsibilities include:

- Identifying trends, recurring issues, and operational risks, and recommending process and product improvements

- Providing subject matter expertise on billing application functionality, invoicing processes, and downstream impacts

- Creating and maintaining job aids, operating procedures, user guides, and training materials related to the billing environment, applications, and invoicing processes

- Supporting change enablement through training sessions and knowledge transfer focused on the billing environment and systems

- Leading intake and vetting of enhancement requests, partnering with stakeholders to clarify business objectives, success measures, and priority

- Validating delivered solutions against requirements to ensure business outcomes are achieved

Requirements:

- Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role

- Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements

- Strong analytical skills with the ability to translate ambiguous billing and financial business needs into clear, actionable requirements

- Proven ability to manage multiple initiatives and priorities in a fast-paced environment

- Excellent written and verbal communication skills, including the ability to explain billing and invoicing impacts to technical and non-technical stakeholders

- Strong organizational skills, attention to detail, and focus on data accuracy and financial outcomes

- Proficiency in Microsoft Word and Excel, including analysis of billing data and invoice outputs

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## Skills

### Required
- billing
- invoicing
- financial systems
- analytical skills
- communication skills
- organizational skills
- Microsoft Word
- Excel

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bogota-Colombia/Senior-Analyst--Billing-Operations_R-280383?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)