# Customer Service Agent

**Company**: ABM UK
**Location**: Speke, Liverpool
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £12.71 per hour
**Category**: Operations
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/cgZKqwsmgLem4QuhreM9ne/customer-service-agent-in-speke-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4c11273d-80a

## Description

We are seeking a Customer Service Agent to assist passengers requiring special assistance throughout their airport journey at Liverpool Airport.

The successful candidate will be responsible for:

- Collecting passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate

- Ensuring wheelchairs are replenished and well distributed throughout the terminals and storage points

- Collecting arriving passengers from the aircraft, taking them through immigration, passport control and onwards to the baggage hall to identify their baggage

- Greeting passengers, asking what assistance is required, explaining the process to the passenger and preparing them for airport procedures

- Assisting passengers that are transferring flights

- Communicating to the control and supervisor team recording any additional passengers

- Liaising with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date during delays or disruption

- Using equipment safely and professionally

- Providing manual lifting assistance as required

- Recording progress of the passenger using the Personal Digital Assistant issued

- Being responsible for all Company equipment issued on a daily basis

- Completing an incident/Accident Report for any issue encountered, including any near miss events

- Providing legendary service to all passengers

- Wearing uniform correctly

- Following correct sign in/out process

- Carrying out any reasonable task requested

The ideal candidate will have:

- Previous experience of primarily working within Customer Services ideally in a customer facing role

- Excellent communication skills

- The right to work in the UK

- Ability to pass a DBS check

- Ability to provide 5 years reference information

Desirable skills include:

- Excellent communication & interpersonal skills

- Flexibility

- Innovative

- Achievement orientated

- Energy/Drive

- Courteous

- Patient and understanding

- Security Aware

We offer a range of benefits including:

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

- Mental Health support and Life Event Counseling

- Get Fit Programme

- Financial and legal support

- Cycle to work scheme

- Access Perks at Work, our innovative employee app

## Skills

### Required
- customer service
- communication
- airport procedures

### Nice to have
- flexibility
- innovative
- achievement orientated
- energy/drive
- courteous
- patient and understanding
- security aware

---

Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/cgZKqwsmgLem4QuhreM9ne/customer-service-agent-in-speke-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)