# FBS Workforce Mgmt Supervisor

**Company**: Capgemini
**Location**: Pune, Maharashtra
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Consulting
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/nEgAq2PHu9TC21uTEoBSCM/hybrid-fbs-workforce-mgmt-supervisor-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4bfa469d-690

## Description

As a FBS Workforce Mgmt Supervisor at Capgemini, you will be responsible for establishing and maintaining optimal processes, procedures, and staffing levels necessary to maximize productivity and efficiency within assigned operations.

Key responsibilities include:

- Overseeing and controlling workflow and work distribution

- Coordinating team member activities to ensure efficient and quality execution of responsibilities

- Being accountable for overall performance of assigned personnel

- Acting as a liaison between employees and manager to facilitate Workforce Management goals

- Maintaining communication through regular team meetings

- Conducting new hire training on Workforce Management guidelines and procedures

- Recommending and implementing programs for employee development

- Monitoring employee training and development, providing coaching and feedback

- Reviewing tracking mechanisms to monitor and report results of staffing, scheduling, and call/transaction volume analysis

- Contributing to analysis, problem-solving, and planning of the overall Workforce Management strategy

- Reporting recommendations to Workforce Management Manager and assisting with management decisions

- Coordinating activities with managers and supervisors as necessary

- Promoting positive interaction and professional relations between team and employees

- Ensuring compliance with published company procedures

- Continuously building personal skill set through in-house or outside courses/seminars

The ideal candidate will have:

- Analytical skills

- Proficiency in Microsoft Office suite, Cisco, and IEX

- Demonstrated written communication skills

- Strong verbal communication and listening skills

- Critical thinking and problem-solving skills

- Statistical and forecasting experience in a customer-focused environment

- At least one year of experience in a supervisory or management capacity

- Leadership and people management skills

## Skills

### Required
- Analytical skills
- Microsoft Office suite
- Cisco
- IEX
- written communication skills
- verbal communication skills
- Critical thinking
- Problem Solving
- Statistical and forecasting

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/nEgAq2PHu9TC21uTEoBSCM/hybrid-fbs-workforce-mgmt-supervisor-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)