# Senior Operations Manager, Housekeeping

**Company**: AccorHotel
**Location**: Toronto, ON
**Job type**: full-time
**Salary**: $70,320 - $79,110
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161084039-senior-operations-manager-housekeeping?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-operations-manager-housekeeping-4bea474d-0d0/

## Description

We are seeking a Senior Operations Manager, Housekeeping to join our team at the Fairmont Royal York in Toronto. As a Senior Operations Manager, Housekeeping, you will be responsible for the successful performance of all aspects of the Housekeeping & Health Club departments. You will lead and coach a team to provide intuitive service, engaging with external and internal guests and anticipating their needs.

Responsibilities:

- Responsible for elevating overall colleague engagement within the department and across the hotel

- Consistently offer welcoming, friendly and warm service to external and internal guests

- Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs

- Responsible for strategic decision making for daily housekeeping operations

- Foster positive cross departmental relationships to create a seamless experience

- Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards

- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard

- Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives

- Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas

- Ensuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping

- Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere

- Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand

- Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department

- Ensure effective colleague planning, selection, training and development strategies are in place and executed

- Key involvement in the Hotel’s preventative maintenance programs

- Contributor in developing the hotel wide strategic goals and plans

- Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety

Qualifications:

- Hotel Management/ Hospitality & Tourism degree or equivalent diploma preferred

- A minimum of 2-3 Years of experience as a Housekeeping role in a mid to large scale hotel with proven results – Operational Excellence, Colleague Engagement and Financials

- Excellent interpersonal skills, with strong written and verbal communication abilities

- Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination

- Must have a passion for housekeeping!

- Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping

- Good problem solver with the ability to think outside the box

- Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required

- Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs

Physical Aspects of Position:

- Constant standing and walking throughout shift

- Frequent lifting and carrying up to 60 lbs

- Ability to push or pull objects up to 60 lbs

- Frequent work above shoulder height is required

- Frequent kneeling, pushing, pulling, lifting

- Frequent ascending or descending ladders, stairs and ramps

Benefits:

- The salary range for this position is $70,320 - $79,110

- Free Meals: Healthy meals on us every shift

- Travel Discounts: Sweet deals at Accor hotels worldwide

- Dry Cleaning: Free dry-cleaning for your work gear

- Skill Up: Custom learning programs to boost your talents

- Impact: Join our Health & Wellness, Sustainability, and DEI Committees

- Level Up: Unlock new career heights with exciting growth paths

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## Skills

### Required
- Excel
- Property Management System (Opera PMS or equivalent)
- Microsoft Office
- Outlook
- Communication
- Leadership
- Team Management

### Nice to have
- Hotel Management/Hospitality & Tourism degree or equivalent diploma
- Experience in a mid to large scale hotel

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