# Senior Officer, Data Analytics

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Officer--Data-Analytics_26080082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4bd6a063-140

## Description

Prudential is seeking a Senior Officer, Data Analytics to drive advanced analytics initiatives across customer servicing and policy administration.

Key responsibilities include:

- Developing and enforcing robust data governance frameworks

- Analysing multi-channel customer interaction data to identify behavioural patterns and service bottlenecks

- Leveraging policy administration data to optimise workflows and reduce turnaround times

- Designing and implementing machine learning models for churn prediction and service demand forecasting

- Building dynamic dashboards and KPI scorecards for real-time monitoring of service quality and customer satisfaction metrics

- Partnering with operations, IT, and customer experience teams to translate analytics into actionable strategies

- Implementing rigorous data validation protocols to maintain high standards of data quality

- Ensuring analytics processes adhere to data privacy regulations and industry standards

- Championing automation of reporting and analytics workflows using advanced BI tools and scripting

- Presenting insights and recommendations to senior leadership with clarity and precision

## Skills

### Required
- data analytics
- machine learning
- data governance
- data quality assurance
- regulatory compliance
- BI tools
- scripting

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Officer--Data-Analytics_26080082?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)