# Defense Red Switch Network (DRSN) Support Technician III

**Company**: Leidos
**Location**: Scott AFB, IL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $65,000 - $75,000
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Shiloh-IL/Defense-Red-Switch-Network--DRSN--Support-Technician-III_R-00192837?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4b7ac432-c33

## Description

We are seeking a Defence Red Switch Network (DRSN) Support Technician III to join our team at Scott AFB, IL. This role directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The successful candidate will be responsible for performing, training team, and developing processes for various duties, including:

- Creating, updating, and resolving unclear problems and issues using the Service Now platform

- Notifying necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents

- Executing network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks

- Working directly with customers, UC stakeholders, and leaders internal and external to the organisation to ensure maximum network availability

- Proactively monitoring network alarms across platform-specific network management tools

- Providing timely situational awareness to leadership and the impacted community

- Recording, assessing, tracking, and monitoring incident tickets escalated to operational infrastructure

- Utilising incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions

- Performing configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions

- Assessing, identifying, and recommending resolutions to various network incidents and/or configuration deficiencies

- Developing and/or recommending solutions and processes pertaining to UC and DRSN operations

The minimum qualifications for this role include:

- Holding a DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)

- Being able to work in a 24x7 shift work environment

- Having an active DoD Top Secret security clearance

- Possessing a general understanding of both voice infrastructure and IP network topologies

The desired qualifications for this role include:

- Tech control facility or cyber transport experience

- Circuit actions experience

- Experience with MS Office suite

- Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

- Knowledge in one or more of the following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core

This role typically requires a high school diploma or equivalent and 2-4 years of prior relevant experience.

The anticipated salary range for this role is $65,000 - $75,000.

## Skills

### Required
- Service Now
- Time Division Multiplexing (TDM)
- Session Initiated Protocol (SIP)
- DoD-8570 IAT Level 2
- Top Secret clearance
- voice infrastructure
- IP network topologies

### Nice to have
- MS Office suite
- alarm surveillance
- call routing
- session initiated protocol
- media call flow
- packet capture analysis
- Juniper IP technologies
- routers
- switches
- crypto devices
- CISCO
- Juniper
- video teleconferencing (VTC)
- voice services
- EVoIP/ECVoIP
- VoSIP
- fly-away kits
- Defense Red Switch Network (DRSN)
- DSN Core

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Shiloh-IL/Defense-Red-Switch-Network--DRSN--Support-Technician-III_R-00192837?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)