We are seeking a Sales and Service Advisor to join our team at HSBC Mexico in Irapuato, Guanajuato. As a Sales and Service Advisor, you will be responsible for improving customer experience at our branch by providing prompt and quality service at the counter, aligned with the operational needs of the branch. Additionally, you will identify commercial opportunities by promoting products and services to current and potential customers, and channel them to specialised promoters or alternative channels, contributing to increasing the profitability of the branch. Requirements: Bachelor's degree in Economics, Administration, or Finance (completed or in progress) or completed high school diploma. At least 6 months of experience in customer service and/or sales, preferably in the financial sector. Monday to Saturday work schedule. Skills: Customer and sales orientation. Teamwork. Results-driven / Problem-solving. Adaptability to change. We offer: Direct hiring by the bank. Base salary, quarterly bonus for performance, Christmas bonus, vacation premium, life insurance, major medical expense insurance, loans, discounts on bank products, active participation in sustainability/social responsibility programs, discounts at over 9,000 establishments, and a career plan tailored to your aspirations.