# Technical Intern

**Company**: Western Governors University (WGU)
**Experience**: entry
**Job type**: internship
**Salary**: $29.32 - $43.99
**Category**: IT
**Industry**: Education

**Apply**: https://wgu.wd5.myworkdayjobs.com/en-US/External/job/Salt-Lake-City-UT/Intern---Technical-Writing_JR-026370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4b73d25d-0a3

## Description

We are seeking a highly motivated and organised Technical Intern to join our team. As a Technical Intern at WGU, you will have the opportunity to gain hands-on experience in a technical setting while contributing to meaningful projects that support the goals of the department and organisation.

**Responsibilities**

- Assist in maintaining and updating departmental databases, spreadsheets, and content management systems

- Support the implementation and troubleshooting of office technology, software applications, and digital tools

- Help create and update technical documentation, user guides, and standard operating procedures

- Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools

- Aid in system testing, form development, and workflow automation projects using platforms like Google Workspace, Microsoft 365, or institution-specific tools

- Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login/access issues

- Contribute to process improvement initiatives through research, analysis, and documentation

- Collaborate with IT staff or business analysts on technology-driven projects or service requests

- Present a final project or summary of learning to the team at the end of the internship

**Qualifications**

- Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field

- Basic understanding of databases, spreadsheets, and office productivity tools (e.g., Excel formulas, Google Forms, SharePoint)

- Familiarity with help desk, ticketing systems, or cloud-based tools is a plus

- Strong analytical, technical troubleshooting, and organisational skills

- Comfortable learning and using new systems and applications

- Ability to be comfortable with ambiguity and asking for help when needed

- Excellent verbal and written communication skills

- Ability to maintain confidentiality and follow data security protocols

- Self-motivated with strong attention to detail

**Benefits**

- Mental healthcare

- Retirement savings plan

- Wellbeing program

- Prorated paid holidays and accrued sick time

## Skills

### Required
- databases
- spreadsheets
- office productivity tools
- analytical skills
- technical troubleshooting
- organisational skills
- communication skills

### Nice to have
- help desk
- ticketing systems
- cloud-based tools
- technical certifications
- technical writing

---

Source: [Apply at wgu.wd5.myworkdayjobs.com](https://wgu.wd5.myworkdayjobs.com/en-US/External/job/Salt-Lake-City-UT/Intern---Technical-Writing_JR-026370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)