# Receptionist (Afternoons)

**Company**: Cricklewood General Practice
**Location**: London
**Work arrangement**: onsite
**Job type**: Permanent
**Salary**: Negotiable
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A5815-26-0012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4b6748ae-f05

## Description

We are looking for an afternoon Receptionist to join the front-of-house team at Cricklewood General Practice.

The role involves working Monday to Friday, 2pm to 7pm (25 hours a week) as part of a supportive reception and administration team.

As the first point of contact for patients, you will be responsible for:

- Booking appointments, handling online consultation requests, registering new patients, and processing prescription requests

- Acting as a chaperone when required

- Directing queries to the right member of the team and maintaining accurate patient records

- Covering colleagues' annual leave and sickness when required

The practice offers a range of benefits, including:

- NHS Pension Scheme

- 5 weeks' holiday plus bank holidays, pro rata

- Contractual sick pay above statutory from six months' service

- Cycle to Work scheme

To apply, please submit your CV in PDF format to jennifer.mccalvey@nhs.net.

**Job Responsibilities:**

- Greet patients and visitors at the front desk

- Answer the phone and respond to patient queries

- Book, change, and cancel appointments

- Process online consultation requests and route them to the right clinician or team

- Register new patients and update patient details

- Process repeat prescription requests

- Scan and file incoming documents

- Act as a chaperone when required

- Handle difficult situations calmly and escalate where needed

- Keep the reception area tidy and safe

**General Responsibilities:**

- Complete mandatory training and keep skills up to date

- Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control

- Maintain patient confidentiality at all times

- Be flexible, within reason, to cover colleagues' annual leave and sickness

## Skills

### Required
- clear communication
- organisational skills
- computer skills
- teamwork

### Nice to have
- customer service experience
- health administration qualification
- EMIS Web
- Accurx

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A5815-26-0012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)