# Complaints Officer – Property Services

**Company**: London Borough of Hackney
**Location**: London Borough of Hackney, Greater London
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: GBP 44,331 - 45,696 per year
**Category**: Customer Service
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/complaints-officer-property-services-119589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/complaints-officer-property-services-4b6355fc-6ce/

## Description

We are seeking a Complaints Officer to join our Property Services Team on a fixed-term secondment opportunity for 6 months. As a Complaints Officer, you will be at the heart of our Housing service, ensuring that our residents receive high-quality, responsive repairs and support. You will work across a diverse portfolio, liaising with internal teams, contractors, and our community.

**Key Responsibilities:**

- Investigate and resolve complaints from residents

- Work collaboratively with internal teams, contractors, and the community

- Identify themes and areas for improvement

- Contribute to the development of future policy

**Requirements:**

- Collaborative team player who stays calm under pressure

- Excellent communication skills

- Experience in property services, complaints, or casework (or transferrable skills)

**What we offer:**

- Opportunity to make a positive impact on residents' lives

- Collaborative and supportive team environment

- Professional development opportunities

**Salary:** GBP 44,331 - 45,696 per year

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- investigation
- communication
- teamwork
- problem-solving

---

Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/complaints-officer-property-services-119589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)