# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: London, London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £34,450
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092823?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

We're seeking a Customer and Trading Manager to lead our nightshift team at our London store. As a key member of our management team, you will be responsible for delivering all replenishment activities across the store, managing a team, and ensuring that standards are met.

## Responsibilities

- Lead a team overnight to deliver all replenishment activities across the store

- Prioritise deliveries, organise the warehouse, and replenish shelves

- Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store

- Make sure that standards are brilliant come morning so we're ready to serve our customers

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate

## Requirements

- Previous line management responsibilities in a fast-paced, operational environment

- Resilience to deal with both the mental and physical demands of working nights

- Experience delivering and monitoring KPIs or other performance indicators

- Ability to manage disciplinaries, performance issues, or other similar employee relations issues

- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns

## Essential Criteria

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

## Benefits

- Salary: £34,450

- £4,500 premium on top of your base salary for working nightshifts

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided

- Generous holiday entitlement

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme

- Wellbeing support

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

### Nice to have
- nightshift working
- KPI management
- employee relations

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