# Provider Growth & AI Agent Operations Lead

**Company**: Wonderschool
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Education

**Apply**: https://job-boards.greenhouse.io/wonderschool/jobs/7792214003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4b459a5d-64d

## Description

## Provider Growth & AI Agent Operations Lead

Location: Remote

## Role Summary

Focus on owning the provider customer lifecycle funnel from first touch through expansion and cross-sell. You will drive 3-5x revenue growth over 12-18 months through go-to-market execution, high-touch customer success, and enabled product-led growth.

## Key Responsibilities

### Own the Provider Funnel and Cross-Sell Growth

- Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities

- Develop deep understanding of provider pain points, business models, and decision-making frameworks

- Serve as the primary voice of the customer in product and business strategy discussions

- Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite

- Test and recommend pricing and packaging models to optimize conversion, expansion, and revenue

- Build measurement systems to track revenue impact of initiatives

- Set ambitious revenue targets and execute toward them with discipline

### Enable Product-Led Growth Through Sales, Customer Success, and Account Management

- Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell

- Lead and manage provider success team executing customer success calls, account management, and quarterly business reviews

- Design and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite

- Develop coaching and enablement systems for small business consulting covering pricing, budgeting, operations, and growth strategies

- Build systems to identify at-risk providers and execute proactive retention strategies

- Establish clear accountability and performance metrics tied to revenue and customer outcomes

- Create a provider community and usage model around Wonderschool tools

### Deploy AI Agents to Support Sales, Success, and Cross-Sell

- Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale:

- Sales agents for automated outreach, nurturing, and conversion support

- Onboarding agents for intake qualification, goal-setting, and tool enablement

- Account management and expansion agents for ongoing engagement, cross-sell identification, and retention

- Define agent personas, messaging frameworks, and success metrics

- Review, iterate on, and approve all agent communications

- Manage agent performance, measure impact on revenue and cross-sell conversion, and optimize continuously

- Develop playbooks for seamless agent-to-human handoffs in complex scenarios

### Cross-Functional Leadership and Collaboration

- Collaborate closely with Product to inform roadmap based on provider feedback and revenue impact data

- Partner with Engineering to scope and execute agent builds and improvements

- Work with Sales on government sales dynamics, enterprise pricing, and procurement

- Influence company strategy on provider positioning, messaging, and go-to-market approach

- Champion provider voice internally; translate feedback into action

- Work in-person with cross-functional teams to enable real-time collaboration and decision-making

## What Success Looks Like (12-18 months):

- Active provider base generates 3-5x revenue growth from when you started

- Cross-sell playbooks are delivering measurable adoption of additional Wonderschool solutions

- Success playbooks are repeatable, measured, and becoming core to company operations

- High-performing team reporting to you with clear accountability to revenue and cross-sell metrics

## Compensation & Benefits

- Base Salary: Competitive (commensurate with experience and market)

- Equity: Meaningful equity package

- Additional Compensation: Performance bonuses tied to revenue outcomes

- Benefits Package:

- Health benefits: 100% coverage for employee premiums, 80% for dependents

- Dental and vision coverage

- 401(k) match

- Flexible PTO and paid holidays

- Mental wellness days

- Competitive parental leave (eligible after 6 months)

- WiFi, wellness stipends, and co-working space reimbursement

- Collaborative, mission-driven workplace environment

## Skills

### Required
- customer success
- account management
- sales operations
- business development
- team leadership
- data analysis
- AI tools

### Nice to have
- marketplace or two-sided platform experience
- government or public sector sales experience
- building and scaling success teams
- regulated industries (healthcare, education, childcare)
- AI tools, agents, or automation workflows
- product thinking
- small business or entrepreneurship background
- SaaS implementation or onboarding experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wonderschool/jobs/7792214003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)