# Assistant Manager – Visitor Experience

**Company**: Diageo
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/London-England/Assistant-Manager---Experience_JR1131537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-manager-visitor-experience-4b3a41d9-c90/

## Description

As Assistant Manager – Visitor Experience at Guinness Open Gate Brewery in London, you will help lead the day-to-day operation of the brewery, bringing teams together to deliver outstanding guest experiences, strong operational standards, and commercial performance.

You will be a visible leader, supporting colleagues and making confident decisions in a fast-paced environment. Your responsibilities will include:

- Leading, coaching, and developing a diverse, multi-functional team to create an engaged environment where people feel valued and supported to perform at their best

- Overseeing the day-to-day operation of multiple visitor experience areas, ensuring smooth delivery and compliance with health, safety, and operational standards

- Being a visible, approachable presence across the brewery, particularly during busy periods, supporting colleagues and resolving challenges as they arise

- Championing high standards of guest service and role-modelling a guest-first approach in every interaction

- Working closely with frontline colleagues, senior leaders, and teams across areas such as Retail, Quality, and Operations to keep communication clear and operations aligned

- Responding confidently to changing priorities and unexpected situations, helping the team navigate busy periods and deliver a consistent experience

- Using guest flow, operational information, and performance data to identify opportunities, improve efficiency, and support business targets

This is an opportunity to shape the guest experience at a distinctive Guinness destination, take ownership across different areas of the operation, and build your leadership capability within a high-profile visitor business.

To be successful in this role, you will need:

- Around 3–5 years or more of leadership experience in hospitality, retail, or a visitor attraction

- Experience leading, coaching, and developing teams to deliver strong performance

- A genuine passion for creating memorable customer and guest experiences

- Clear communication skills and the confidence to make sound decisions

- The ability to stay adaptable, proactive, and solutions-focused in a fast-paced, high-pressure environment, with an understanding of commercial performance

The role includes evening and weekend working.

We offer a highly competitive Rewards and Benefits package, including:

- Contemporary work-life balance policies and wellbeing activities

- Annual merit increases, based on performance

- Annual performance-based bonus

- Subsidised gym membership

- Contributory pension scheme with up to 14% employer contribution

- Share options

- Product allowance

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## Skills

### Required
- leadership
- team management
- guest service
- communication
- problem-solving

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Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/London-England/Assistant-Manager---Experience_JR1131537?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)