# Patient Access Coordinator

**Company**: PT Solutions Physical Therapy
**Location**: Kansas City, Missouri
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $17-19/hour
**Category**: Front Office Support
**Industry**: Healthcare

**Apply**: https://www.joinptsolutions.com/us/en/job/PSZPSFUS18638EXTERNALENUS/Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4b370ead-aa5

## Description

We are seeking a Patient Access Coordinator to join our team at Prairie Village De Novo, located at 8015 State Line Rd, Kansas City, Missouri 64114.

As the first point of contact for patients, you will manage check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You will play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

**Responsibilities:**

- Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.

- Handle payments, explain financial responsibilities, and maintain accurate daily financial records.

- Support clinic operations by managing phones, schedules, referrals, and EMR documentation.

- Deliver a positive patient experience by assisting with questions and addressing concerns professionally.

- Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.

- Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.

- Assist with clinic operations, special projects, and provide coverage support as needed.

**Requirements:**

- Strong communication and customer service skills.

- Ability to multitask and prioritise effectively in a busy clinic environment.

- High level of accuracy and attention to detail.

- Ability to collect payments and discuss financial responsibility confidently.

- Proficiency in Microsoft Office and comfort using multiple software systems.

- Professional, empathetic, and patient-centred approach.

- Ability to follow workflows, protocols, and compliance requirements.

- Strong problem-solving and conflict-resolution skills.

- Ability to work independently and as part of a team.

**Qualifications:**

- At minimum, a High School or GED diploma.

- 1–2 years of customer service or healthcare front office experience preferred.

- Experience using EMR systems and scheduling platforms strongly preferred.

- Must meet all compliance, background check, and onboarding requirements.

**What We Offer:**

- Competitive compensation with ability to earn performance-based incentives ($17-19/hour)

- Professional development through strategic internal platforms

- Opportunity for career progression with a nationwide physical therapy practice

- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual

- Reimbursement for endurance race entry fees

## Skills

### Required
- Microsoft Office
- customer service
- communication
- multitasking
- problem-solving
- conflict-resolution
- HIPAA compliance

### Nice to have
- EMR systems
- scheduling platforms
- healthcare front office experience

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Source: [Apply at joinptsolutions.com](https://www.joinptsolutions.com/us/en/job/PSZPSFUS18638EXTERNALENUS/Patient-Access-Coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)