# IT Assistant **Company**: International Rescue Committee (IRC) **Location**: Caracas **Experience**: entry **Job type**: full-time **Category**: IT **Industry**: Non-Profit **Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Caracas-Venezuela/Asistente-de-IT_JR00005386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4b268485-4f6 ## Description The International Rescue Committee (IRC) is seeking an IT Assistant to provide technical support to users, contribute to the proper functioning of computer equipment, systems, networks, and technological services. **Job Summary:** The IT Assistant will provide timely and efficient technical support to users, implement, maintain, and monitor the technological infrastructure, ensuring continuity of operations and compliance with institutional standards and procedures. **Key Responsibilities:** - Provide first-line technical support to users across the organisation - Attend to and resolve incidents related to hardware, software, email, printers, mobile devices, and connectivity - Register, monitor, and follow up on support tickets to ensure timely responses - Provide on-site and remote assistance to users in main offices and field offices - Support the configuration and delivery of computer equipment to new colleagues - Escalate complex incidents to the IT Officer or regional team as required - Maintain excellent internal customer service, promoting a culture of service and collaboration **Technical Infrastructure Support:** - Assist in the installation, configuration, and maintenance of computers, laptops, printers, and other technological devices - Support monitoring and operation of local networks, wireless connections, and internet services - Collaborate in the implementation of technological projects initiated by the organisation - Support configuration of user accounts, email, and access to corporate systems - Collaborate in tasks related to Active Directory, Microsoft 365, and other institutional platforms under supervision **Equipment Maintenance and Management:** - Perform preventive and corrective maintenance activities on computer equipment - Support updates to operating systems and applications - Periodically verify the operating status of technological equipment - Identify failures and needs for replacement or repair in a timely manner - Prepare and install corporate images on workstations when required **Information Security:** - Support the implementation and compliance of computer security policies - Verify updates to antivirus software, operating systems, and applications - Collaborate in activities related to backups and information recovery - Report computer security incidents following established procedures - Promote good practices for secure use of technological resources among users **Inventory and Documentation Management:** - Maintain an updated inventory of technological assets, including hardware, software, and licenses - Support control and tracking of equipment allocation to personnel - Maintain organised technical documentation and support records - Collaborate in internal audits related to technological assets and compliance with IT policies **Training and Operational Support:** - Support basic training on the use of institutional technological tools - Develop quick guides and support materials for users - Guide personnel on the proper use of systems, platforms, and technological equipment - Participate in technology induction sessions for new colleagues **Administrative Support and Technological Acquisitions:** - Support preparation of technical specifications for technological equipment and service acquisitions - Request quotations and coordinate with suppliers when required - Collaborate in the follow-up of external maintenance and guarantees - Support receipt, verification, and registration of new technological assets **Requirements:** - Technical, Technologist, or Professional degree in Systems, Computer Science, Telecommunications, Computing, or related fields - At least 1-2 years of experience in technical support and computer assistance - Experience in user support and incident resolution - Knowledge of Microsoft Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), basic networks (LAN/WiFi), hardware and software installation and configuration, printers and peripherals, basic Active Directory management, and help desk tools - Competencies: service orientation, teamwork, effective communication, organisation and attention to detail, problem-solving, continuous learning capacity, proactivity, and disposition to support diverse areas of the organisation - Languages: fluent Spanish, intermediate English desirable ## Skills ### Required - Microsoft Windows - Microsoft 365 - LAN/WiFi - Active Directory - Help Desk ### Nice to have - English - Spanish --- Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Caracas-Venezuela/Asistente-de-IT_JR00005386?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)