# IT Site Specialist

**Company**: Ramp
**Location**: San Francisco, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Temporary
**Salary**: $145,760 - $200,420
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/ramp/4bc09b14-0389-40cd-9d5b-f5557f451d50?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4aee91f5-46d

## Description

## Compensation

$145,760 – $200,420 The final compensation will depend on the location and level at which you are hired.

## About the Role

We’re looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a temporary full-time on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack.

## What You’ll Do

- Provide in-person support at our San Francisco office 5 days/week, acting as the site’s primary IT point of contact.

- Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role.

- Provide deskside/walk-up support and resolve IT tickets end-to-end.

- Handle advanced troubleshooting and internal escalation before handoff to Pod 2 – IT Engineering.

- Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs.

- Direct and review Serval (AI support agent) workflow runs , step in when automated resolution fails, and contribute workflow builds and guidance improvements.

- Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) , provisioning, deprovisioning, and access changes across the SaaS stack.

- Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations.

- Own application portfolio management , seat counts, usage tracking, and license optimization.

- Manage SaaS renewals , tracking contract dates and coordinating renewals/cancellations.

- Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint.

- Build and maintain integrations and automations to reduce manual work and enforce least-privilege access.

- Manage on-site hardware inventory, lifecycle, and procurement coordination , stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon).

- Support AV/conference room reliability in the SF office.

- Take ownership of small and large projects, partnering with internal and external teams to deliver.

- Perform recurring audits on application licenses, access, and hardware; drive remediation.

- Create technical and user-facing documentation; push the team toward industry best practices.

- Be an advocate for our users , understand their challenges and remove blockers with empathy.

## What You Need

- Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration.

- Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools.

- Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles.

- Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms.

- Experience managing SaaS application portfolios, license optimization, and vendor renewals.

- Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team.

- Comfort owning the physical site experience , endpoint troubleshooting, AV, and inventory , alongside back-end application administration.

- Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work.

## Benefits

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

- Pet insurance

- In-office perks: lunch, snacks, drinks, and more

- Relocation expense coverage to NYC or SF (if needed)

## Skills

### Required
- Okta
- Google Workspace
- Slack
- JAMF
- SaaS application administration
- User Lifecycle Management
- identity/access management
- least-privilege principles
- SSO/SCIM provisioning
- integration/automation across SaaS platforms
- SaaS application portfolio management
- license optimization
- vendor renewals
- deskside support
- ticket resolution
- endpoint troubleshooting
- AV support
- inventory management

### Nice to have
- Experience in high-growth startups
- Experience managing macOS/Windows in hybrid/remote environments
- Scripting/automation experience (e.g., Python, API integrations, workflow tools)
- Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar)
- Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW)
- Okta Certified Professional / Administrator
- Slack Certified Admin
- Google Workspace Administrator experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/4bc09b14-0389-40cd-9d5b-f5557f451d50?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)