# MCL Property Adjuster - London & Home Counties **Company**: Davies **Location**: Home **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: Competitive + Benefits **Category**: Insurance **Industry**: Insurance **Apply**: https://davies.pinpointhq.com/en/postings/9fd38359-3f4e-481c-b036-e4157ccc1150?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4ae7e90d-64f ## Description We are seeking a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims. You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers. **Key Responsibilities** As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally. Key responsibilities include: - Managing a portfolio of High Net Worth, Major Loss and complex property claims. - Delivering market-leading customer service aligned to demanding client expectations. - Conducting investigations, site visits and assessments to determine cause, extent and value of losses. - Producing high-quality reports and technical recommendations for insurers and clients. - Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey. - Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets. - Building strong relationships with clients and brokers to support long-term partnerships and business growth. - Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes. - Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients. - Participating in a one week in three out-of-hours on-call rota for a key client account. **Skills, Knowledge & Expertise** We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills. You'll ideally have: - Proven experience handling property claims within a loss adjusting environment. - Strong knowledge of High Net Worth and domestic property claims. - Previous exposure to major loss claims, or a desire to develop within this area. - Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification. - Excellent written and verbal communication skills. - The ability to manage multiple priorities in a fast-paced, changing environment. - Outstanding customer handling and stakeholder management skills. - A proactive, resilient and solutions-focused approach. - Strong attention to detail and commitment to technical accuracy. - A full UK driving licence. **Benefits** Career & Purpose - Davies Innovation Lab - Leadership training programme - Funding for professional qualifications - Thrive at Davies; learning opportunities Environmental & Social - The Davies Foundation - Local charity funding - Pennies To Heaven - Employee Resource Groups - Employee volunteering programme Financial Health - Pension, 5% employee and 5% employer contribution - My Choices at Davies provides; High Street discounts and Financial wellbeing hub - Life assurance: x4 - Refer a Friend - Cycle to Work Scheme - Lease car salary sacrifice - Davies Incentive Plan - Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing - Wellbeing centre; move, munch, money & mind focus - Discounts with 100's of UK retailers - EAP; 24/7 confidential helpline - 25 days holiday, increases to 26 days after 5 years and 27 after 10 years - Flexible working - Dress for your day - Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage - Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan ## Skills ### Required - ACILA - FCILA - property claims handling - customer service - stakeholder management - technical adjusting - UK driving licence ### Nice to have - major loss claims experience - High Net Worth property claims knowledge --- Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/9fd38359-3f4e-481c-b036-e4157ccc1150?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)