# Specialist Customer Care Advisor - Telephony

**Company**: Barclays
**Location**: Manchester
**Job type**: full-time
**Salary**: £27,700 per annum
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Manchester-4-Piccadilly-Place/Specialist-Customer-Care_JR-0000103940?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4ae62375-c47

## Description

We are seeking a Specialist Customer Care Advisor to provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions.

The role involves:

- Providing customer service through various communication channels including chat, email, and phone

- Resolving complex customer needs and providing personalised solutions

- Collaborating with teams across the bank to align and integrate customer care processes

- Identifying areas for improvement and providing recommendations for change

- Developing and implementing customer care procedures and controls

- Resolving specific customer inquiries and issues related to the bank's products and services

- Developing and executing reports and presentations on customer care performance

- Identifying industry trends and developments to implement best practice

As a Specialist Customer Care Advisor, you will be expected to:

- Meet the needs of stakeholders/customers through specialist advice and support

- Perform prescribed activities in a timely manner and to a high standard

- Manage own workload and take responsibility for the implementation of systems and processes

- Provide specialist advice and support pertaining to own work area

- Take ownership for managing risk and strengthening controls

- Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function

The salary for this role is £27,700 per annum.

The role will be based in Manchester and requires working between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis.

## Skills

### Required
- Previous experience of working in a telephony-based customer service role
- Customer-Centric Approach
- Computer literacy with the ability to navigate digital tools efficiently
- Exceptional time and diary management skills

### Nice to have
- Experience in Financial Services
- Experience of working within a fast-paced environment
- Experience of managing and resolving customer disputes

---

Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Manchester-4-Piccadilly-Place/Specialist-Customer-Care_JR-0000103940?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)