# Agent/ Lead Agent - Customs Brokerage

**Company**: Expeditors
**Location**: Ho Chi Minh
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000160121339-agent-lead-agent-customs-brokerage?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-lead-agent-customs-brokerage-4ae120c7-694/

## Description

We are seeking an Agent/Lead Agent – Customs Brokerage to join our team in Ho Chi Minh City.

As a key member of our Customs Brokerage team, you will support customers in preparing and declaring customs entries for inbound and outbound customs clearance.

Responsibilities:

- Support team working with customers to prepare and declare customs entries for inbound and outbound customs clearance.

- Support team in customs entry filing, physical inspection, and customs liquidation at terminals.

- Monitor operational aspects of the Customs Brokerage department, ensuring internal metrics, external KPIs, and process standards are met.

- Set standards for outstanding customer service, meeting client expectations according to KPIs outlined in Standard Operating Procedures (SOP).

- Distribute customer-specific reports as per SOP.

- Foster a culture of constant improvement.

- Review targeted customs entry declarations for accuracy.

- Represent the local Customs Brokerage team in dealings with Vietnamese Customs Authorities.

- Respond to inquiries from Vietnamese Customs on behalf of the team.

- Assist with new business transitions, ensuring proper documentation and adherence to Expeditors' Customs Compliance standards.

- Retain existing business and develop new opportunities.

- Supervise and create customer Standard Operating Procedures (SOP).

- Offer guidance on licensing, classification, valuation, duty minimization, and related topics.

- Mentor and train team members.

- Communicate changes in Customs Laws, Regulations, and relevant topics to team members.

- Ensure billing accuracy and timeliness.

- Supervise and assist with related accounting tasks.

- Ensure customer satisfaction and 100% service commitment.

- Comply with company policies, Vietnamese Customs laws and regulations, and global compliance standards.

Qualifications:

- College or above degree or equivalent qualifications.

- Certified customs brokerage agent is an advantage.

- Good PC skills, including MS Word, Excel.

- Strong English skills (listening, reading, writing, speaking).

- Knowledge of foreign trade and customs.

- Experience in customs clearance.

- Customer service and interpersonal skills.

- Willingness to work overtime.

- Ability to work well in a team under high pressure and tight deadlines.

- Good problem-solving skills.

- Effective communication and time management skills.

- Proactive, honest, and eager to learn.

Benefits:

- Base salary, 13th month salary, and attractive bonus.

- Annual Leave.

- Health Plan: Medical Package.

- Accident Insurance.

- Social, Health, and Unemployment Insurance.

- Mobile phone allowance, company car, Grab account.

- Training and Personnel Development Program.

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## Skills

### Required
- MS Word
- Excel
- English
- foreign trade
- customs clearance
- customer service

### Nice to have
- certified customs brokerage agent

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000160121339-agent-lead-agent-customs-brokerage?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)