# Policy Manager, Quality

**Company**: Airbnb
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $168,000-$207,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8185136?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4ad31b1c-341

## Description

As a Policy Manager for Quality at Airbnb, you will partner closely with cross-functional partners to define quality on Airbnb.

You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforce those standards, and work on how quality expectations are established for Airbnb's marketplace.

This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies.

A critical part of this role is enabling our business and product teams to move quickly and confidently, with policy frameworks that hold up at scale.

The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.

**Responsibilities:**

- Lead policy development for host and guest quality, including Ground Rules and quality standards

- Draft clear and scalable policy frameworks that keep pace with product innovation

- Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal

- Guide policy operationalization efforts in partnership with cross-functional stakeholders

- Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables

- Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions

**Requirements:**

- 10-12+ years experience in a Policy or Trust and Safety role

- Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale

- Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise

- Experience designing policies for consumer two-sided marketplaces

- Demonstrated capacity for critical thinking, research, and analysis

- Strong attention to detail

- Exceptional writing and communication skills

- Thoughtful business judgment, strategic thinking, and ability to work well under pressure

**Benefits:**

- The base pay range is $168,000-$207,000 USD

- Eligible for bonus, equity, benefits, and Employee Travel Credits

## Skills

### Required
- policy development
- quality standards
- cross-functional collaboration
- data analysis
- research
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8185136?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)