# Service Management Lead

**Company**: Leidos Australia
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Consulting

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Management-Lead---Solution-Design---Transition---Defence_R-00195774?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4ad197ae-06d

## Description

At Leidos Australia, you'll play a crucial role in shaping the service management model for our clients.

As the Service Management Lead, you'll provide service management leadership during capture and help shape an operational model that gives customers confidence in how services will transition, operate, and continuously improve.

Key responsibilities:

- Shape a credible, practical service management model across ITSM, service operations, governance, and service delivery.

- Work across capture and solution development to identify improvements to traditional service delivery approaches, including opportunities to apply AI and automation.

- Design operating models, governance frameworks, and service management processes suited to complex government and enterprise environments.

- Provide continuity from solution design into delivery, leading service establishment activities and supporting a low-risk transition following contract award.

Requirements:

- Experience in ITSM, service operations, and service transformation within complex managed services environments.

- Knowledge of contemporary service delivery approaches across government and/or enterprise environments.

- Ability to design practical service operating models, governance frameworks, and service management processes aligned to customer outcomes.

- Experience supporting or leading large-scale service transitions, mobilisation, and service establishment activities.

- Knowledge of how service providers structure and deliver modern managed service outcomes, with the ability to identify meaningful areas of differentiation.

- Understanding of how AI and automation can be applied to improve service management and operational outcomes.

Benefits:

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

- Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

## Skills

### Required
- ITSM
- service operations
- service transformation
- governance frameworks
- service management processes
- AI
- automation

### Nice to have
- experience taking a service model from capture and solution design through transition, establishment, and ongoing operations
- experience identifying and introducing service innovations, automation, or AI-enabled approaches

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Service-Management-Lead---Solution-Design---Transition---Defence_R-00195774?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)