# Product Support Engineer III

**Company**: Samsara
**Location**: Bengaluru, BLR1
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/7960367?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4ab594d3-8d7

## Description

We are looking for an experienced Mobile Product Support Engineer to join our Global Technical Support organization. This role is ideal for a technical leader who thrives on solving highly complex mobile-related issues, with a strong focus on customer impact, operational workflows, and regulatory considerations.

As a Product Support Engineer, Mobile Experience, you will serve as a senior technical escalation owner responsible for leading complex investigations end-to-end across Samsara’s mobile ecosystem. You will work cross-functionally with Engineering and Product teams to drive issue resolution, improve product quality, and influence roadmap decisions that enhance the reliability, compliance, and supportability of Samsara’s mobile applications.

Responsibilities:

- Act as primary L3/PSE owner for high‑impact and ambiguous mobile issues

- Lead structured, hypothesis‑driven investigations

- Partner closely with engineering teams to assess impact and risk, prioritize fixes or mitigations, and influence roadmaps

- Own customer and stakeholder communication for critical issues

- Proactively identify patterns across customer tickets and incidents to recommend and drive product and tooling improvements

- Contribute to and maintain internal runbooks, incident playbooks, and knowledge base content for mobile workflows

- Mentor and coach L2 engineers

- Advocate for the voice of the customer in discussions with product and engineering

- Analyze device telemetry and fleet-level patterns using internal tools

Requirements:

- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields

- 8+ years of experience in technical support, solutions engineering, or similar roles working directly with complex SaaS products

- Proven expertise troubleshooting mobile apps across Android and/or iOS

- Strong debugging and root‑cause analysis skills

- Demonstrated experience working directly with engineering and product

- Excellent written and verbal communication in English

- Strong ownership mindset and bias for action

- Adaptability and ability to thrive in a fast-paced, dynamic work environment

- Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential

## Skills

### Required
- Android
- iOS
- mobile applications
- troubleshooting
- root-cause analysis
- debugging
- communication
- project management

### Nice to have
- Telematics
- Data Analysis
- Databricks
- Python
- SQL
- Tableau

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/7960367?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)