# Strategy & Analytics Lead

**Company**: Starling
**Location**: Cardiff & Manchester
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive salary and a comprehensive benefits package
**Category**: Finance
**Industry**: Finance

**Apply**: https://apply.workable.com/j/0C28242ACC?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4aab230b-9a9

## Description

The Strategy & Analytics Lead is responsible for the end-to-end design, implementation, and optimisation of customer strategies across the Customer in Financial Difficulty (CiFD) life cycle. This role combines technical analysis with strategy development to ensure customer treatments are effective, compliant, and deliver fair outcomes in line with Consumer Duty and the Bank's risk appetite.

Responsibilities:

- Own and develop end-to-end collections strategies, including drafting and maintaining 1LOD policies and procedures to meet evolving business needs.

- Design, develop, and manage models and customer segmentation frameworks to enable differentiated, insight-led treatment strategies.

- Deliver high-quality portfolio insights (e.g., roll rates, cure rates), identifying trends, risks, and macroeconomic patterns to inform proactive strategy enhancements.

- Ensure all strategies, policies, and analytical models comply with FCA regulatory expectations, Model Risk Management frameworks, and Consumer Duty requirements.

- Conduct gap analyses and process reviews to identify areas for improvement, championing a culture of continuous enhancement in customer treatments.

- Translate complex analytical outputs and data into clear, actionable recommendations for senior stakeholders and decision forums.

Requirements:

- Proven experience in Collections, Recoveries, Credit Risk, or Financial Assistance within a UK retail banking environment.

- Experience in managing large, complex datasets and developing analytical or predictive models.

- Deep understanding of the Customers in Financial Difficulty (CiFD) journey, including pre-arrears, forbearance, default, and recovery processes.

- Experiencing using a Data Visualisation tool.

Skills & Competencies:

- Data Proficiency: Ability to translate data into meaningful reports with high attention to detail.

- Strategic Thinking: Experience in designing and implementing end-to-end strategies and segmentation design.

- Communication: Excellent stakeholder management skills with the ability to influence senior decision-makers.

- Regulatory Knowledge: Strong familiarity with FCA expectations regarding Collections, Recoveries, and Consumer Duty.

## Skills

### Required
- Data Proficiency
- Strategic Thinking
- Communication
- Regulatory Knowledge

### Nice to have
- Data Visualisation
- Analytical Modelling

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