# Support Officer - Resident Services (maternity cover)

**Company**: London Borough of Havering
**Location**: Romford, Greater London
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: GBP 32,655 - 35,109 per year
**Category**: Social Care
**Industry**: Government & Public Sector

**Apply**: https://www.jobsgopublic.com/job/support-officer-resident-services-maternity-cover-114968?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/support-officer-resident-services-maternity-cover-4aa6a832-ffc/

## Description

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

The role will involve the following on a regular basis:

- Face to face and telephone contact with the public

- Facilitating meetings as required

- Assisting with monitoring team plans

- Assisting the Senior Housing Officer and Resident Services Manager with monitoring to ensure compliance with team targets and standards.

- Updating records, costs and details into databases

- Liaising with officers, contractors and suppliers as required

- Payment of invoices, ordering equipment

The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.

You must have a full UK driving license and a vehicle to use for work.

This role requires the candidate to work from various housing offices within Havering. This role is not remote working.

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## Skills

### Required
- Microsoft Excel
- UK driving license
- multi-agency working
- negotiation
- problem-solving
- written and verbal communication

### Nice to have
- experience within the housing / tenancy management area or similar public sector role
- developing relationships with wide range of local stakeholders and partners
- providing good tenancy, housing and leasehold advice

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/support-officer-resident-services-maternity-cover-114968?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)