# Customer Success Manager

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: CAD 115,200 to CAD 158,400
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Canada---Toronto/Customer-Success-Manager---Core-Clouds_JR366403?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4aa02b63-26e

## Description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with the platform.

The CSM will serve as an extension of the customer's workforce and a trusted advisor, identifying and addressing technical and business concerns and aligning them strategically with customer priorities, projects, and problems.

Responsibilities:

- Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion

- Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer

- Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing

- Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams

- Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership

- Use AI agents to automate routine tasks and AI-driven sentiment and intent analysis to flag early customer concerns

- Proactively monitor and conduct quarterly reviews to ensure stability, performance, and feature enhancement

Requirements:

- Experienced business professional with 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields

- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations

- 3-4 years experience supporting customers using Sales Cloud and Service Cloud

- Understanding of Sales and Service processes, and familiarity with Sales Cloud automation and Service Cloud automation

Preferred Qualifications:

- Sales Cloud Consultant and Service Cloud Consultant certifications

- Experience with Einstein for Sales and Service

- Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals

Benefits:

- Office-flexible, with a minimum of three days per week in-office

- Competitive salary range: CAD 115,200 to CAD 158,400 annually for British Columbia and Ontario-based roles

- Comprehensive benefits and resources to support work-life balance

## Skills

### Required
- Sales Cloud
- Service Cloud
- Customer Success
- Consulting
- Communication

### Nice to have
- Einstein for Sales
- Einstein for Service
- Marketing Automation
- Telephony
- Chat
- Messaging
- Self-service Portals

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Canada---Toronto/Customer-Success-Manager---Core-Clouds_JR366403?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)