# Customer Experience Program Manager Assistant – Internship (6-month) January 2027 (W/M/NB)

**Company**: Ubisoft
**Location**: Paris, IDF
**Experience**: internship
**Job type**: internship
**Category**: Product Management
**Industry**: Gaming

**Apply**: https://jobs.smartrecruiters.com/Ubisoft2/744000159636388-customer-experience-program-manager-assistant-internship-6-month-january-2027-w-m-nb-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4a8c3bc2-eb1

## Description

Join Ubisoft's Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment.

You will help to mobilize and work closely with cross-functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:

- Plan & Manage Live Operations: identifying, planning and executing Live Operations for Ubisoft's Games & Services to ensure launch readiness & operational excellence for cross-functional teams.

- Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).

- Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.

- Gathering and Analysing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.

- Assisting with Transversal projects : Transversal projects to improve collaboration across global publishing and beyond.

QUALIFICATIONS:

- You are currently pursuing a higher education degree specializing in project management or equivalent;

- You have a previous experience in project management, planning live operations in a cross-functional environment;

- You are a team player and have at heart to gather feedback and contribute to process improvements;

- You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;

- Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;

- A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;

- You have a fluent level of English, both written and spoken. French is a bonus;

- As a player or not, you have a strong interest about the video game industry!

Benefits as a Trainee at Ubisoft:

- Internship reward according to the studies level.

- Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month

- Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

## Skills

### Required
- Project Management
- Excel
- KPI Tracking
- Confluence
- Miro
- SharePoint
- English

### Nice to have
- French
- ITIL principles
- BPMN flows

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Ubisoft2/744000159636388-customer-experience-program-manager-assistant-internship-6-month-january-2027-w-m-nb-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)