# EC Customer Engagement Lead

**Company**: Pfizer
**Location**: Shanghai
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/China---Shanghai---Shanghai/-_4966718?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4a54f015-914

## Description

As the EC Customer Engagement Lead of Ali Health, you will own the metabolic business strategy, strategic platform partnerships, and overall commercial performance of the JD/Ali channel.

You will shape the channel growth agenda, integrate platform and internal resources, guide the JD/Ali E-commerce Manager, and ensure compliant execution to strengthen patient access and deliver sustainable business growth.

**KEY RESPONSIBILITIES**

- Channel Strategy & Business Planning: Own metabolic channel strategy, annual and quarterly business plans, commercial priorities and channel targets, aligning platform opportunities with the retail and e-commerce business strategy.

- Strategic Partnership & Resource Integration: Lead JD/Ali platform partnerships, commercial negotiations and joint business planning; secure appropriate platform resources and coordinate Marketing, Medical, Finance, Supply Chain and other relevant stakeholders.

- Business Performance & Growth: Account for overall JD/Ali channel performance; monitor revenue, market share, channel effectiveness and investment efficiency, and initiate corrective actions where required.

- Commercial Innovation & Patient Access: Identify compliant opportunities for new customer engagement, digital services, access pathways and commercial innovation within the JD/Ali ecosystem.

- Team Leadership & Execution Oversight: Provide direction, coaching and performance guidance to the JD/Ali E-commerce Manager; oversee key commercial campaigns and ensure delivery against business priorities.

- Market Intelligence & Compliance: Monitor customer, platform and competitive trends while ensuring all channel activities comply with applicable policies, laws and internal governance.

**EDUCATION AND EXPERIENCE**

- Bachelor's degree or above; marketing, business, healthcare or a related discipline preferred.

- Typically 10+ years of relevant commercial experience, including substantial pharmaceutical/healthcare e-commerce, platform partnership or channel leadership exposure.

- Demonstrated JD/Ali platform experience and strong understanding of pharmaceutical e-commerce business models, operations and regulatory requirements.

- Proven ability to lead business planning, external partnerships, cross-functional alignment and commercial performance management.

**SKILLS REQUIREMENTS**

- Strong strategic thinking, business judgment, stakeholder influence and cross-functional collaboration.

- Excellent communication and presentation skills in Chinese and English.

- Strong execution, planning, problem-solving and adaptability in a dynamic commercial environment.

## Skills

### Required
- strategic thinking
- business planning
- commercial negotiation
- cross-functional collaboration
- Chinese
- English

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/China---Shanghai---Shanghai/-_4966718?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)