# Senior Specialist, Customer Experience Design

**Company**: Mastercard
**Location**: Pune, India
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Pune-India/Senior-Specialist--Customer-Experience-Design_R-291684?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4a49dd52-aee

## Description

We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune.

The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas.

Responsibilities:

- Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)

- Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products

- Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance

- Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library

- Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth

- Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things

- Work on future state conceptual designs, driving experimentation that improves the quality of product design overall

- Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard

- Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies

- Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers

- Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base

- Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers

- Help define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth

Required Experience / Knowledge / Skills:

- Interaction Design: Experience developing User Archetypes and Personas and user journeys to inform product design decisions; Experience in rapid prototyping (Lean UX and Design Thinking); Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes; Experience in the implementation of creative, useable and compelling visual mockups and prototypes; Experience working with complex information architectures; Experience of design-experiences across multiple media; Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.; An understanding of complex information architectures for digital applications

- Visual Design: Experience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes; Highly proficient in the creation of useable, compelling and elegant visual mockups and prototypes; Experience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT); Extensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.) / Experience Design, Serif DrawPlus, Corel DRAW Graphics Suite / PaintShopPro, Art Rage, Xara or equivalent; An understanding of complex information architectures for visual representation; Any experience in motion graphic design is a strong plus; Any experience in 3D modeling also a strong plus

- Research: Experience consuming UX research; Experience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions; Ability to identify best-in-class user experience through competitor analysis; Experience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design

## Skills

### Required
- Interaction Design
- Visual Design
- UX Research
- Design Thinking
- Lean UX
- Figma
- Sketch
- Adobe Experience Design
- Adobe Illustrator

### Nice to have
- motion graphic design
- 3D modeling
- VUIs (Voice Interfaces)
- gamification

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Pune-India/Senior-Specialist--Customer-Experience-Design_R-291684?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)