# Technical Account Manager, Japan

**Company**: Miro
**Location**: Tokyo
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/miro/2185d4ce-4f16-4644-926d-0218f9b48994?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4a3febd7-187

## Description

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro.

As a TAM, you will pioneer how Miro's AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work,from discovery through delivery.

**Responsibilities:**

### Workflow Optimization:

- Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro's AI capabilities

- Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities

- Recommend integration strategies that drive alignment, efficiency, and business impact

### Technology Optimization:

- Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities

- Monitor platform health, engagement, and usage patterns to proactively identify opportunities for deeper adoption

- Help reduce tool fragmentation and enable teams to work more effectively within Miro

### Change Management & Scaling:

- Equip internal champions with strategies to scale adoption across teams, regions, and departments

- Support Centers of Excellence (CoEs) in establishing governance, best practices, and scalable deployment models

- Lead organizational change initiatives to position Miro as a strategic platform for innovation

### Strategic Alignment & Continuous Improvement:

- Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI

- Act as a strategic technical partner, anticipating customer needs and shaping long-term success plans

- Provide data-driven recommendations to continuously improve adoption, engagement, and business outcomes

**Requirements:**

- 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS

- Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)

- Strong technical fluency with APIs, integrations, and enterprise IT ecosystems

- Proven ability to lead workflow transformation, platform adoption, and change management at scale

- Experience using analytics and data to drive decision-making and customer outcomes

- Ability to facilitate executive-level discussions and cross-functional workshops with credibility

- Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment

- Native-level Japanese and business-level English proficiency required

- Experience in the Japanese enterprise market is highly advantageous

- A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.

**Benefits:** We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.

## Skills

### Required
- AI tools
- prompt engineering
- automation workflows
- APIs
- integrations
- enterprise IT ecosystems
- analytics
- data analysis
- change management
- workflow transformation
- Japanese

### Nice to have
- hands-on experience with AI tools
- experience in the Japanese enterprise market

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/miro/2185d4ce-4f16-4644-926d-0218f9b48994?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)