# Account Support Specialist

**Company**: CVS Health
**Location**: Work from home, TX
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $21.10 - $40.90
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TX---Work-from-home/Analyst-Acct-Client-Mgt_R1083257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4a3ded64-1bb

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

In this role, you will be an integral part of the account support team, working alongside the Client Success Executive/Manager and Client Operations Owner (COO) to ensure seamless operational execution for our health plan partners.

**Responsibilities:**

- Act as the operational owner for member journey processes and client collateral, implementing requested updates, resolving ad-hoc inquiries, tracking open action items, and ensuring timely follow-through

- Own the end-to-end meeting documentation process for both client-facing calls and internal team syncs, including preparing and circulating agendas and decks, capturing comprehensive meeting minutes, and tracking action items

- Capture, document, and track open items and deliverables resulting from client meetings and ongoing email correspondence

- Manage routine ad-hoc client inquiries, collaborating across internal departments to gather information, and delivering timely responses

- Coordinate the intake, internal routing, and client-facing resolution of member grievances

- Partner with internal teams (Production, Business Analysts, Data Relationship Managers) to keep operational workflows moving and maintain alignment on account priorities

- Document and clearly communicate unique client nuances within client profiles, account records, and tracking sheets

**Requirements:**

- 2+ years of relevant experience in operations, client support, or administrative account coordination

- Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel for organization and tracking

- Proven track record in meeting administration across internal and external calls (agenda preparation, detailed note-taking, and action item tracking)

- Strong organizational skills

- Meticulous self-starter with excellent task prioritization skills in a remote, fast-paced environment

- Confidence to explain operational processes and seek clarification when navigating complex situations

- Demonstrated expertise in reviewing, analyzing, and organizing data using Excel

**Benefits:**

- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs and other resources, based on eligibility

## Skills

### Required
- Google Suite
- Microsoft Excel
- meeting administration
- organizational skills
- task prioritization
- data analysis

### Nice to have
- project management
- collaboration tools
- client-facing experience
- Medicare
- Medicaid
- Commercial plan structures
- AI agent technologies
- copywriting
- proofreading
- editing

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TX---Work-from-home/Analyst-Acct-Client-Mgt_R1083257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)