# Hotel Receptionist (F/M/X)

**Company**: AccorHotel
**Location**: London, England
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161461460-hotel-receptionist-f-m-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/hotel-receptionist-f-m-x-4a28d880-1c9/

## Description

We are looking for a Hotel Receptionist to join our TRIBE at AccorHotel, a hospitality company that launched its first TRIBE Hotel in London in summer 2022.

The successful candidate will maintain a positive and friendly attitude at all times, deal with guest arrivals and departures, handle in-house guest requests, and ensure accuracy of guest credit and billing transactions.

Responsibilities:

- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.

- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.

- Deal with in-house guests' requests, recording all feedback as per standard operating procedures.

- Ensure accuracy of guest credit, billing and financial transactions.

- Provide daily reports for all departments as per standard operating procedures.

- Complete reception tasks correctly and accurately in line with standard operating procedures.

- Quote guests the correct rate as per selling strategy and website.

- Answer telephone calls efficiently and promptly.

- Monitor guests and their property to minimise security alerts.

- Report maintenance issues to the correct department and verify completion of work.

- Maintain the integrity of public and back-of-house areas.

- Collaborate with other teams and outsourced business partners to ensure guest satisfaction.

- Keep the Reception desk clean, tidy and presentable.

Qualifications:

- A positive attitude and a desire to be helpful to others.

- Previous hotel experience is desirable but not essential; willingness to learn is key.

- Passion for hospitality and providing memorable experiences.

- Experience with Micros Fidelio Opera is beneficial.

- Ability to work in a team and support colleagues.

- Natural leadership and team management skills.

- Optimistic outlook and commitment to putting guests, colleagues and communities first.

Additional Information:

- Opportunity to lead an exciting hospitality concept in the London market.

- Join a fast-growing international group committed to building a global brand.

- Chance to challenge the norm in a creative and rewarding environment.

- Competitive package and opportunities for development.

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## Skills

### Required
- Micros Fidelio Opera

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161461460-hotel-receptionist-f-m-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)