# Training Manager

**Company**: Wolt
**Location**: Tbilisi
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/8185290?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_49e917b3-9ec

## Description

## Job Overview

As a Training Manager at Wolt, you will oversee training efforts within the Shared Service Centre Team, ensuring alignment with global standards while addressing local needs.

## Key Responsibilities

### Team Management

- Manage and lead Training Leads and Training Specialists to ensure effective execution of training programs.

- Oversee the development and performance of the Training Team, ensuring all trainers are equipped to meet local and global objectives.

### KPI Tracking and Development

- Track and report on relevant Training KPIs to ensure the effectiveness of training programs and drive continuous improvement.

- Analyze training performance data to identify areas for enhancement and drive strategic changes based on those insights.

### Train-the-Trainer Certification

- Implement and track the Train-the-Trainer certification process, ensuring trainers are prepared to deliver high-quality learning experiences.

- Ensure trainers are certified and maintain ongoing competency through continuous evaluation.

### Learning Strategy Development

- Manage high-volume, cohort-based onboarding programs that deliver consistent agent readiness across the SSC.

- Develop instructional learning strategies tailored to the needs of SSC, focusing on both onboarding and continuous learning.

- Collaborate with global teams to define and validate new training approaches that enhance learning effectiveness.

### Project and Initiative Rollouts

- Lead the rollout of global training projects and initiatives, ensuring that the SSC team is aligned with global standards.

- Coordinate with local teams to implement global changes and customize the delivery of these initiatives to suit local nuances.

### Global-Local Collaboration

- Serve as the key liaison between local teams and the global training organization, ensuring that local feedback and requests are communicated and considered in global decision-making.

- Partner with cross-functional teams to identify performance trends and prioritize improvement efforts across the SSC agent population.

- Act as the SSC's primary voice in global training design and delivery, surfacing local performance patterns, flagging content gaps, and co-developing learning solutions with the global training team.

## Requirements

- Leadership and Team Development: Proven ability to lead and inspire a training team.

- Data-Driven Decision Making: Skilled in interpreting data to measure training effectiveness.

- Instructional Design: Knowledgeable in creating tailored learning strategies.

- Project Management: Strong project coordination skills.

- Performance Consulting: Able to work with cross-functional partners to diagnose performance gaps.

- Clear Communicator: Able to bridge global and local teams effectively.

- Adaptable & Culturally Aware: Flexible in approach, with sensitivity to cultural differences.

- Problem Solver with a Strategic Lens: Quick to identify challenges and implement improvements.

- Attention to Detail: Meticulous in ensuring training content and delivery meet global standards and local expectations.

- Accountability for SSC Success: Deep commitment to the growth and wellbeing of the SSC Team.

- Languages: Fluent English is required.

- Location: Available to work from our Tbilisi office.

## Skills

### Required
- Leadership
- Team Development
- Data Analysis
- Instructional Design
- Project Management
- Performance Consulting
- Communication
- Problem Solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/8185290?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)