# Technical Support Engineer II - W&B

**Company**: CoreWeave
**Location**: Livingston, NJ
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $99,000 to $145,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/coreweave/jobs/4711345006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_49e129cf-cd8

## Description

CoreWeave is seeking a Technical Support Engineer II to join their team in supporting users of Weights & Biases. The successful candidate will work on a diverse set of problems, collaborate cross-functionally with the team, and help shape the product.

Responsibilities:

- Quickly respond to all inbound support requests, including email, live chat, and community forums

- Triage bugs and requests based on customer type and severity of issue

- Track inbound and outbound responses to ensure contact SLAs are being met

- Maintain a fast response time for entire user base

- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features

- Recognize trends in user messages to help identify areas of improvement in internal or external documentation

- Learn Weights & Biases' product features and build up knowledge base to resolve issues on your own

- Participate in a 24/7 on-call rotation to provide support during weekends

Requirements:

- 2+ years of programming experience

- Python proficiency

- Experience using machine learning frameworks and tools such as Keras, TensorFlow, PyTorch, and Jupyter notebooks

- Passion for connecting with real users and enabling them to be power users of the product

- Good organization of assigned requests to oversee timely follow-up for every message

- Ability to work autonomously in a self-directed environment

- Proactively find ways to improve processes and collaborate internally

- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team

Preferred qualifications:

- Previous experience in machine learning

- Customer service experience in a technical SaaS environment

- Experience in frontend frameworks

- Experience with Docker, AWS, GCP, Azure

- Experience with Kubernetes or other cloud infrastructures

Benefits:

- Medical, dental, and vision insurance

- 100% paid for by CoreWeave

- Company-paid Life Insurance

- Voluntary supplemental life insurance

- Short and long-term disability insurance

- Flexible Spending Account

- Health Savings Account

- Tuition Reimbursement

- Ability to Participate in Employee Stock Purchase Program (ESPP)

- Mental Wellness Benefits through Spring Health

- Family-Forming support provided by Carrot

- Paid Parental Leave

- Flexible, full-service childcare support with Kinside

- 401(k) with a generous employer match

- Flexible PTO

- Catered lunch each day in our office and data center locations

- A casual work environment

- A work culture focused on innovative disruption

## Skills

### Required
- Python
- Keras
- TensorFlow
- PyTorch
- Jupyter notebooks

### Nice to have
- machine learning
- customer service
- frontend frameworks
- Docker
- AWS
- GCP
- Azure
- Kubernetes

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/coreweave/jobs/4711345006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)