# IT Support Engineer

**Company**: Anthropic
**Location**: Dublin, IE
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: €125,000-€165,000 EUR
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5385762008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_49d1c658-523

## Description

## Job Overview

The IT Operations team at Anthropic is seeking an IT Support Engineer to provide technical support across various platforms. You will work closely with IT Engineering and Security teams to ensure seamless operations.

## Key Responsibilities

- Triage and resolve technical issues across hardware, software, networking, and accounts

- Diagnose and fix issues on macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian

- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement

- Support access management and employee lifecycle workflows

- Handle escalations requiring cross-team coordination

- Participate in on-call rotations for urgent issues outside business hours

- Provide hands-on support for user technology, AV systems, conference rooms, and printers

- Communicate effectively with users at all technical levels

- Create and maintain internal documentation, including runbooks and knowledge base articles

- Identify patterns in support requests and suggest automation opportunities

- Streamline onboarding and other high-volume operations as Anthropic scales

- Contribute to automation efforts using scripts (Bash, Python)

- Maintain and improve device management, identity, and access systems

## Minimum Qualifications

- Hands-on IT support experience in a fast-paced environment

- Experience supporting macOS endpoints and other platforms like ChromeOS, iOS, and Android

- Google Workspace administration experience

- Slack administration experience, including workspace management and troubleshooting

- Experience with SaaS tools and identity/access fundamentals

- Basic scripting skills in Bash or Python

- Strong troubleshooting and communication skills

## Preferred Qualifications

- Familiarity with zero-trust security concepts and endpoint security tooling

- Networking basics: DNS, DHCP, VPNs

- Experience with IT projects beyond day-to-day support

- Experience using AI tools to improve productivity

- Interest in developing deeper technical skills

## Logistics

- Annual salary: €125,000 - €165,000 EUR

- 4-day-per-week in-office expectation in Dublin office

- Competitive compensation and benefits package

## Skills

### Required
- macOS support
- Google Workspace administration
- Slack administration
- SaaS tools
- Bash scripting
- Python scripting
- Troubleshooting
- Communication skills

### Nice to have
- Zero-trust security
- Endpoint security tooling
- Networking basics
- AI tools
- Systems administration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5385762008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)