# Prescription Records Team Member

**Company**: CVS Health
**Location**: Work from home, RI
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $17.00 - $31.30
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Work-from-home/Rx-Records--Representative-II_R1099393?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/prescription-records-team-member-49cb1b49-eda/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The CVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient, and third-party record demands for patient and prescriber prescription records.

**Role Overview**

- Shift: Monday-Friday 8:30-5:00 PM EST

- Hybrid: Must be able to work 2 days a week in the Cumberland, RI office. (Thursday are mandatory)

- Training Schedule: First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30-5:00 PM EST

**Responsibilities**

- Work in a high-volume, production-oriented, time-sensitive Call Center environment.

- Assist customers on the phone to provide Prescription Records and status updates on their requests.

- Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.

- Maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.

**Required Qualifications**

- Must be able to work 2 days a week in the Cumberland, RI office.

- 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.

- 1 to 2 years of experience working with sensitive information and/or HIPAA.

- Must be able to function well in a professional team environment.

- Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.

- Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and the ability to master other related department applications.

**Preferred Qualifications**

- Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.

- Associates degree or equivalent certificate.

- Prior Patient Prescription Records experience.

- Legal or paralegal experience.

**Benefits**

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs

**Pay Range**

- $17.00 - $31.30

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## Skills

### Required
- HIPAA
- Microsoft Office
- data entry
- customer service

### Nice to have
- organisation skills
- multi-tasking
- prioritisation
- Patient Prescription Records experience
- legal or paralegal experience

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Work-from-home/Rx-Records--Representative-II_R1099393?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)