# Campaign Lead

**Company**: TaskUs
**Location**: Imus, Cavite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/Campaign-Lead---Cavite_R_2609_11624?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_49c09c84-663

## Description

The Campaign Lead (POC) serves as the primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned.

**Performance Ownership (Quality & Productivity)**

- Own day-to-day campaign performance and ensure delivery against productivity and quality targets.

- Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.

**Calibration & Alignment**

- Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.

- Drive alignment on guidelines, scorecards, and any policy/standard updates to minimize variance and improve quality consistency.

**Client Management & Communication**

- Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.

- Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.

**Multi-Campaign Management**

- Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.

- Prioritize workload effectively to meet deadlines and maintain stable execution across campaigns.

**Cross-Functional Collaboration**

- Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.

- Ensure all stakeholders are informed, aligned, and accountable to campaign requirements and updates.

**Required Skills & Qualifications**

- Strong communication and stakeholder management skills (client-facing experience preferred)

- Proven ability to manage both quality and productivity performance in an operational setting.

- Experience running or supporting calibrations, aligning standards, and driving consistency across teams.

- Highly organized with the ability to juggle multiple priorities and campaigns.

- Confident in handling escalations, setting expectations, and driving resolution.

- Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).

- Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

## Skills

### Required
- communication
- stakeholder management
- quality and productivity management
- calibration
- client management
- multi-campaign management
- cross-functional collaboration
- performance reporting

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/Campaign-Lead---Cavite_R_2609_11624?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)