# Service Delivery Manager

**Company**: ABM UK
**Location**: Heathrow Airport, England
**Experience**: senior
**Job type**: Full-time
**Salary**: Competitive
**Category**: Operations
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/4FgRaXJk9se5jm1oPSTUEr/service-delivery-manager-in-heathrow-airport-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_498180c9-fc6

## Description

As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year.

You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements.

Main Duties & Responsibilities:

- Operational Management & Escalation: Take confident control of the night shift operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs).

- Manage Operational Flow & Planning: Oversee the smooth offloading and on loading of high-volume flights.

- Asset Management: Ensure the efficient organisation of assets, including accurate reporting and ensuring buggies are placed out of service when needed.

- Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management.

- People Management & HR Processes: Actively manage your team through the full HR lifecycle.

- Operational Control & Quality: Champion a customer-focused culture by taking responsibility for ensuring robust daily handovers.

Requirements:

- Effective Manager: Proven experience managing teams in a fast-paced operational environment.

- Resilient & Robust: Thrive under pressure and see a clear way through uncertainty.

- Passionate Customer Champion: Significant experience handling customer feedback directly.

Essential Requirements:

- A full UK driving license is required.

- Basic IT skills for operational reporting.

- Reliable professional who maintains high standards of personal presentation, punctuality and attendance.

Benefits:

- 24/7 GP: Speak to a UK-based GP from home.

- Mental Health support and Life Event Counseling.

- Get Fit Programme.

- Financial and legal support.

- Cycle to work scheme.

- Access Perks at Work: discounts, gift cards, cashback, and exclusive offers.

## Skills

### Required
- Operational Management
- Team Management
- Customer Service
- Asset Management
- HR Processes
- Basic IT skills

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/4FgRaXJk9se5jm1oPSTUEr/service-delivery-manager-in-heathrow-airport-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)